information is passed on on a 'need to know' basis.
you could praps use the example of meeting a parent outside school who asks you about their child, or something about school. and in that case you would need to refer them back to the class teacher/Head Teacher. its not appropriate to discuss ianything with that parent. Boundaries and all of that too.
i wish you well with your NVQ.
Catbells x
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We have nothing to fear in failure; to fail we must have been brave enough to try.