TA chat forum

fleur · Posted: Tue Aug 12, 2008 9:51 pm Post subject: Tesco!Grrr

It's a long story I wont bore you with ,but have had Bed troubles since March, with bed bought from Tesco Direct. After much threatening with court action, the long awaited part was due today. I was up early and waited from 7 am this morning.... And what time did the part arrive??? 9pm. I am Livid. Apparently the original van broke down at 7;30 am but I got call at 5;30 to say a little bit delayed. Also men who came didnt know was just part and tried to deliver whole bed. Tesco will be gettig a piece of my mind tommorow! ( The impression I got was that I will not be the only one- delivery men included!!) Morale of the tale DONT BUY BEDS FROM TESCO!!! Thanks for letting me rant and get off my chest. Evil or Very Mad

Feel better now. Smile

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To achieve great things we must not only act, but also dream; not only plan but also believe. Anatole France.

trueblue · Posted: Wed Aug 13, 2008 7:01 am Post subject:

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dancingqueen · Moderator Joined: 30 Oct 2005 Posts: 45317

i would have taken the new bed! and held it hostage

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Star2104 · Posted: Wed Aug 13, 2008 8:39 am Post subject:

dancingqueen wrote:

i would have taken the new bed! and held it hostage

And jumped up and down on it?

We have in the past had a few problems with food shopping deliveries from Tesco and I have to say when we 'complained' we were always happy with the end result, I guess we were lucky.
The problem is with big stores like them and all the others is they seem to have the attitude that we, the consumer, need them more than they need us, which I think brings about their couldn't care less response to complaints.

Good luck with getting this sorted Fleur, I always try and bring into conversation or letters that I will be contacting trading standards for advice, stick to your guns tho and don't let them try and intimidate you.

Let us know how you get on.

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Some drink at the fountain of knowledge, others just gargle.

star-9 · Posted: Wed Aug 13, 2008 8:55 am Post subject:

A agree about the big companies thing! We had a problem with Asda when their delivery lorry reversed into our house. They sorted out paying the repair bill within a few weeks due to us chasing them (only paying the exact amount) but when we have written to complain about their insurance company dealing with it they have NEVER got back. We have had no recompense for all the telephone calls, letters and hanging around or an apology!?! Mad

whosrose · Posted: Wed Aug 13, 2008 1:41 pm Post subject:

Awwww Fleur....I hope they removed the part off the bed that you DID need! Confused

Star that's awful....so they left you with more than your shopping THAT day! Confused

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Tiki · Posted: Wed Aug 13, 2008 4:13 pm Post subject:

I didn't even know that Tesco sold beds.

I know from experience that Tesco doesn't really listen to you to you threaten to inform a third party. Evil or Very Mad

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Accept that some days you are the pigeon and some days the statue

fleur · Posted: Thu Aug 14, 2008 6:34 pm Post subject:

Thanks for all your kind comments. Rose after all this time if I didn't get the right part I would have taken the men and their van hostage!!!!! Tiki Keep thinking that Tesco dont sell beds dear it's safer!!! Thanks for the hug though.Still need to contact head office re comp for all the hassle and to send voucher to put where the sun dont shine !!!. Smile

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To achieve great things we must not only act, but also dream; not only plan but also believe. Anatole France.

Tiki · Posted: Thu Aug 14, 2008 7:12 pm Post subject:

You go for it girl Wink

and let us know if you get any comp.

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Accept that some days you are the pigeon and some days the statue